Privacy Policy

Information We Collect

Warner Wireless Gears collects information necessary to provide our B2B wholesale commerce services. This includes:

• Account Information: Business name, contact name, email address, phone number, and business address provided during registration.
• Order Information: Purchase history, order details, product preferences, and transaction records.
• Usage Data: Information about how you interact with our platform, including pages visited, products viewed, and search queries.
• Communication Preferences: Your opt-in/opt-out choices for email and WhatsApp communications.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your wholesale orders
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and delivery notifications
• Provide personalized product recommendations and search results
• Send marketing communications (only with your explicit consent)
• Improve our platform, products, and services
• Comply with legal obligations and protect against fraud

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL/TLS protocols
• Secure password hashing for account credentials
• Session-based authentication with automatic expiration
• Regular security reviews and updates
• Restricted access to personal data on a need-to-know basis

We do not sell, trade, or rent your personal information to third parties. Your data is shared only with trusted service providers necessary for order processing and platform operations (e.g., payment processors, shipping carriers).

Communication Preferences

Warner Wireless Gears offers multiple communication channels to keep you informed about new products, promotions, and order updates. You have full control over which channels we use to reach you.

Email Communications

Receive promotional emails about new products, featured items, and special offers. Transactional emails (order confirmations, shipping updates) are always sent regardless of this preference.

WhatsApp Notifications

Receive WhatsApp messages about new products, promotions, and order reminders. A valid phone number with WhatsApp installed is required.

Managing Your Preferences

You can manage your communication preferences at any time through the following methods:

1. Profile Settings: Log in to your account and navigate to the My Profile page. Scroll to the Communication Preferences section where you can toggle each channel (Email, WhatsApp) on or off. Changes take effect immediately.
2. During Registration: When creating your account, you can choose which communication channels to opt into from the registration form.
3. Email Unsubscribe: Click the unsubscribe link included at the bottom of any promotional email to opt out of email marketing communications.
4. Contact Us: Reach out to our support team at info@warnergears.com to request changes to your communication preferences.

Please note that opting out of marketing communications does not affect transactional messages related to your orders, account security, or essential service notifications.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@warnergears.com.

To request deletion of your data, see our Data Deletion page.